Shipping policy
Thank you for shopping with us! We are excited to offer high-quality products made using Gelato's printing and delivery service. Please find the details of our shipping policy below.
1. Processing and Shipping Times
All orders are processed and printed through Gelato. Printing typically takes 3-5 business days depending on the complexity of the order and material availability. Once the order is printed, it will be shipped within 1-2 business days.
2. Shipping Methods
We offer different shipping options depending on your location through Gelato's partners:
- Standard Shipping: Usually takes 7 to 14 business days depending on the region.
- Express Shipping: Delivers within 3-7 business days. This option is faster but at a higher cost.
You can select your preferred shipping method at checkout.
3. Shipping Costs
Shipping costs depend on the chosen shipping method and your location. These will be automatically calculated during checkout. In some cases, Gelato may offer free shipping for orders over a certain amount.
4. International Shipping
We offer international shipping through Gelato, and your orders can be shipped to most countries. The shipping costs and delivery times will vary based on the region. Please note that the customer is responsible for any additional customs duties, taxes, or fees that may be charged according to the destination country's rules.
5. Order Tracking
Once your order is shipped, you will receive a tracking number that allows you to track its progress. We provide tracking links that will direct you to the relevant shipping service websites.
6. Shipping Issues
If your order is delayed or damaged during shipping, please contact us. We work directly with Gelato and the shipping companies to quickly resolve any issues. We will do everything we can to ensure a smooth experience for you.
7. Returns and Exchanges
Since our products are made to order, we accept returns and exchanges only in the case of printing errors or defects. Please contact us within 7 days of receiving your order if the product is damaged or does not match your order. We will provide instructions for returns or exchanges.