Refund policy

We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it—unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, please contact us at 7outfit.store@gmail.com with your order details. Once we review your request, we’ll provide further instructions. Items sent back to us without first contacting us will not be accepted.

For any return-related questions, you can always reach out to us at 7outfit.store@gmail.com.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item. This helps us evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including:

  • Perishable goods (such as food, flowers, or plants).
  • Custom products (such as special orders or personalized items).
  • Personal care goods (such as beauty products).
  • Hazardous materials, flammable liquids, or gases.

We also do not accept returns on sale items or gift cards.

If you have any questions about your specific item, please contact us.

Exchanges

The fastest way to get what you need is to request a return for the original item. Once the return is approved, you can place a new order for the replacement item.

European Union 14-Day Cooling-Off Period

If the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason and without a justification. Items must be in the same condition as received—unworn or unused, with tags, and in their original packaging. Proof of purchase is required.

Refunds

Once your return is approved and processed, we will notify you of the status. If approved, you’ll be refunded to your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process and post the refund.

If you haven’t received your refund within 15 business days after approval, please contact us at 7outfit.store@gmail.com.